ITS Europe sales and shipping information — delivery rates updated 8 October 2026
Payment methods accepted:
- Credit Cards (Visa, Master Card, Maestro)
- PayPal
- Apple Pay
- Google Pay
- Bank Transfer
Cleared payments: In most situations bank transactions are fairly quick, however, in some cases it may take up to 5 days before a payment has been cleared.
Shelf Life: Shelf life will be 6 months or more unless stated otherwise. Please contact us if you have a specific request.
Pricing: All pricing is in GBP and includes VAT where applicable.
Expediting: Products will be sent from our office and warehouse in Salisbury, UK.
Lead time: All in-stock products are shipped within 3–5 business days. Lead times for products not in stock or large/custom orders will be quoted on a per-order basis, please message us for details, expect 8 weeks. Lead time starts when we have received a cleared payment in our bank.
UK delivery options
- Royal Mail Tracked 48: free. The delivery estimate shown at checkout is usually 2–3 working days.
- Royal Mail Tracked 24: £3.99. The delivery estimate shown at checkout is usually 1–2 working days.
- UPS tracked and signed courier: free for orders of £150 or more. The delivery estimate shown at checkout is usually 1–2 days.
These are delivery estimates, separate from order processing time. The available services and final shipping charge are shown at checkout for your delivery address and order.
Europe and international delivery
Shipping charges vary by destination and order value and are calculated at checkout. European delivery is not automatically free.
If checkout does not offer a shipping service, or you need a quote for a large, custom or trade order, contact ITS Europe with the products, quantities, delivery country and postcode before placing your order.
Partial orders: We will only send partial orders when consent from Customer has been received.
Customs costs: Any import/transit/other costs/fees in recipient’s country are Customer’s responsibility.
Visual damage: Note on receipt the nature and extent of the damage. Contact the freight company and start the process to file a claim. Damage not noted is considered a delivery free and clear by the freight company.
Concealed damage: There is a 15 calendar day claim period for any concealed damage. Freight should be inspected at time of delivery to include any suspected damages. Contact the freight company and start the process to file a claim.
Shortages: All shortages should be reported within 5 days of receipt. If shortages are known at time of receipt, this must be indicated on the Delivery Note